Although most people perceive poverty alleviation as the sole concern of public officials, it is actually the business of everybody in our community. The people from the government well as those from the private sector should take an active part in the planning, implementation, monitoring and evaluation off all public and private programs geared towards the reduction of poverty in our City.

As the Local Chief Executive, it is my primary responsibility to undertake programs, projects and activities that will promote the delivery of basic social services, especially to those coming from the marginalized sectors of our society. This formidable yet noble task of helping our less fortunate members is not only mandated by law but also by the Book of Good Conscience.

While our vision is to see our fellow Calbayognons living a better quality of life in the near future, this cannot be realized without us bonding together as a united community. Thought we cannot simply erase the past, we can learn from and, better, make it as an inspiration. If we move forward with the same vision, we can reach our destination without fail.

Today, as we face the great challenge of answering the call for a sweeping and deliberate change in our economic and social structures, we shall be focused on the task of transforming our situation, from backwardness to prosperity. We shall implement our programs, projects and activities by working together as a Team. I believe that the time to commence action is now.

Hon. MEL SENEN S. SARMIENTO, City Mayor

The City of Calbayog has put up a Main Public Assistance Counter at the ground floor of the city hall lobby. This counter is manned by Officers of the Day (OD) whose main purpose is to assist the public when they transact services with the City Government. Further, Officers of the Day are given the primary task to act on complaints filed by the clients. Remedial measures can be immediately provided. However complex complaints would be attended to by concerned department managers. Each clients ask about services provided by concerned departments or offices. Contact numbers of all departments or offices shall be available for this purpose.

Client Feedback Forms are available at the Main Public Assistance Counter or you can download here. The public, as our valued partners towards improvement of public service delivery can use the Client Feedback Forms to provide feedback on the kind of services rendered by the City Government. The Officers of the Day will gladly receive such feedbacks.

We assure the public that comments, suggestions or recommendations will be considered in the evaluation and improvement of the various services of the different City Government Departments or Offices.